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Use Case

Role-Based Case Management System for Hospital Teams

Streamlined surgical case tracking, team coordination, and analytics across departments, improving efficiency and scalability.

Case Study

Customed.ai

Industry

Health Care

Platform

Retool

Type

MVP

Business Outcomes

The dashboard significantly reduced coordination delays and manual follow-ups across teams.

Clients reported a 40% reduction in case processing time and improved accuracy in role-specific handoffs.

Built on a secure, scalable cloud infrastructure to support growing operational demands.

Acts as a mission-critical hub for multiple departments, managing hundreds of surgical cases weekly.

Challenges

Managing surgical cases across multiple departments with fragmented workflows

Limited visibility into case status and inter-team dependencies

Manual tracking leading to delays, errors, and inefficiencies

Need for a secure system compliant with healthcare operations

Ensuring scalability as surgical case volumes increased

Solution

We built a centralized, secure case management dashboard using Retool and AWS that unified surgical workflows into a single, high-performance platform. The solution streamlined case tracking, enabled real-time status updates, and improved coordination between labs, editors, and back-office teams while maintaining scalability and security.

Centralized dashboard for end-to-end surgical case management

Real-time status tracking and analytics across departments

Secure AWS-backed infrastructure designed for healthcare workflows

Improved cross-team coordination and operational clarity

Scalable architecture to support growing case volumes

Technology Stack

Frontend: Retool

Backend: AWS-hosted PostgreSQL

Design System: Custom Figma UI Kit (dark mode, clinical-grade)

RetoolPro is undeniably impressive. Their team is not only exceptionally kind but they also complete tasks quickly! The speed of their turnaround time is quite remarkable. I can honestly say that collaborating with RetoolPro has simplified my work process. It's a pleasure working with them and I highly recommend their services for your projects. I am already planning to hire them for my upcoming projects.