Use Case

Role-Based Case Management System for Hospital Teams

Centralized surgical case management dashboard for hospital teams. Reduced case processing 40%, eliminated manual follow-ups, and improved cross-department coordination.

Case Study

Customed.ai

Industry

Healthcare & Medical

Platform

Retool

Type

MVP

Demo Business Outcome Challenges Solution Technology Stack Feedback

Business Outcomes

The dashboard significantly reduced coordination delays and manual follow-ups across teams.

Clients reported a 40% reduction in case processing time and improved accuracy in role-specific handoffs.

Built on a secure, scalable cloud infrastructure to support growing operational demands.

Acts as a mission-critical hub for multiple departments, managing hundreds of surgical cases weekly.

Client Intro

Challenges

Managing surgical cases across multiple departments with fragmented workflows

Limited visibility into case status and inter-team dependencies

Manual tracking leading to delays, errors, and inefficiencies

Need for a secure system compliant with healthcare operations

Ensuring scalability as surgical case volumes increased

Solution

We built a centralized, secure case management dashboard using Retool and AWS that unified surgical workflows into a single, high-performance platform. The solution streamlined case tracking, enabled real-time status updates, and improved coordination between labs, editors, and back-office teams while maintaining scalability and security.

Centralized dashboard for end-to-end surgical case management

Real-time status tracking and analytics across departments

Secure AWS-backed infrastructure designed for healthcare workflows

Improved cross-team coordination and operational clarity

Scalable architecture to support growing case volumes

Technology Stack

Frontend: Retool

Backend: AWS-hosted PostgreSQL

Design System: Custom Figma UI Kit (dark mode, clinical-grade)

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